We exist to create client experiences.
We consider ‘support’ to include everyone involved in the design, delivery, and implementation of your software platform, from beginning to end.
Described below are the various teams that make your solutions come alive to ensure a secure, scalable, and compliant user experience that meets your business and commercial objectives, and equally importantly, is filled with joy and happiness.
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Compliance
The power of our enterprise platforms lies in its ability to support cross functional business objectives with ease and fluidity. Our compliance team ensures your needs are met across your entire user base. We are genuinely not kidding when we say that compliance teams love us.
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Data Privacy
Given the global use of our solutions, our Data Privacy team ensures complete adherence with the myriad of data privacy regulations in every market. Privacy-by-design ensures that every component of data privacy is backed into our platforms.
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Discovery
A diverse team of account specialists, product specialists, and business analysts to codify your needs, discover solutions to pain points, and map out precise workflows to achieve your medical, commercial, and wider corporate objectives.
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Infrastructure
Hosting, security, performance, availability, scalability – creating a robust environment with solid resilience and appropriate RTO/RPO protocols to ensure an environment to suit all geographical, compliance, and business needs.
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Adoption
From workshops to in-tool support applications, newsletters to drop-in clinics, the adoption team is focused on ensuring that your people get the absolute most out of our solution.
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Digital Transformation
Experienced professionals that support you through big-picture initiatives which involve changes in process, workflows, user behaviour, and ultimately the power of good technology.
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UX/UI
Incredibly powerful and complex tools presented through the most intuitive and simple user experience – this team is instrumental in enabling people to fall in love with our solutions.
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Account Managers
Complete life-cycle support from start to finish, with an exceptional level of service and attention to maximise success.
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AI Team
A dedicated team focused completely on applying the best of AI, machine learning, and NLP to to build the tools and engines that can dramatically change the way our solutions help you to analyse large volumes of data.
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Medical
Given that medicine is at the heart of everything we do, our medical and research teams ensure the integrity of all our solutions.
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Hypercare
Proactive support and tailored after-care for every type of user in your organisation – from frontline teams to senior managers across medical, commercial, field medicine, R&D, and leadership.
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